Privacy Policy

Privacy Policy

Last updated: 08.06.2027

This Privacy Policy explains how Coral Triangle Expeditions collects, uses and protects personal information when you visit our website, submit an inquiry form, request expedition details, join an interest list, or communicate with us about our dive expeditions.

1. Who we are

Coral Triangle Expeditions is a specialist travel brand offering small-group dive expeditions in Southeast Asia and the Coral Triangle region.

Data controller: OFICINA LTD
Registered address: Kolio Ficheto 4 Street, Shumen, Bulgaria
Email: oficinabulgaria@gmail.com
Website: https://coraltriangle.eu

2. Information we collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Country of residence
  • Travel preferences
  • Expedition of interest
  • Diving certification level
  • Number of logged dives
  • Whether you are travelling as a diver or non-diving companion
  • Messages or questions you send to us
  • Booking-related information if you decide to reserve a place
  • Payment and invoice information where applicable
  • Website usage data, cookies, analytics and advertising interaction data

We may collect this information through our website, Shopify forms, Meta Instant Forms, email, Messenger, WhatsApp, telephone communication, or direct messages on social media.

3. Why we use your information

We use your information to:

  • Respond to your inquiry
  • Send you expedition details, itineraries and availability information
  • Assess whether a trip is suitable for your diving experience level
  • Prepare quotes, travel proposals and booking documents
  • Manage reservations and operational arrangements
  • Communicate important trip information
  • Improve our website, advertising and customer experience
  • Measure the performance of our marketing campaigns
  • Comply with legal, tax and accounting obligations

4. Legal basis for processing

Depending on the situation, we process your personal data based on:

  • Your consent, for example when you submit an inquiry form
  • Pre-contractual steps, when you request details before booking
  • Contract performance, when you book a trip with us
  • Legitimate interests, such as responding to inquiries and improving our services
  • Legal obligations, such as accounting and regulatory requirements

5. Marketing communication

If you request expedition details or join an interest list, we may contact you about the specific trip you asked about and related small-group dive expeditions.

You can unsubscribe or ask us to stop contacting you at any time by emailing us at oficinabulgaria@gmail.com.

We do not sell your personal information.

6. Sharing your information

We may share relevant information with trusted partners only when necessary to respond to your inquiry, prepare a trip proposal, or operate a confirmed expedition. These may include:

  • Local dive resorts and dive operators
  • Destination management companies
  • Transfer providers
  • Hotels and accommodation partners
  • Airlines or flight service providers where applicable
  • Insurance or emergency assistance providers where applicable
  • Payment, accounting, email, website hosting and CRM service providers
  • Advertising and analytics platforms such as Meta, Google or Shopify-related tools

We only share the information necessary for the specific purpose.

7. International transfers

Some of our expeditions take place outside the European Economic Area, including destinations in Southeast Asia. If you book or request information about a trip, some personal information may need to be shared with local partners outside the EEA in order to provide travel-related services.

We take reasonable steps to ensure your data is handled securely and only for the required travel purpose.

8. Cookies, analytics and advertising tools

Our website may use cookies, analytics tools and advertising technologies to understand website activity, improve user experience and measure advertising performance.

This may include tools such as Shopify analytics, Meta Pixel, Google Analytics or similar services.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Data retention

We keep personal information only for as long as necessary for the purpose for which it was collected.

Inquiry data may be kept for follow-up, customer service and marketing purposes unless you ask us to delete it. Booking, invoice and accounting records may be kept for the period required by law.

10. Your rights

Depending on your location, including if you are in the European Union or European Economic Area, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Withdraw consent
  • Request restriction of processing
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at oficinabulgaria@gmail.com.

11. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system is completely secure.

12. Children’s privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact us

For questions about this Privacy Policy or your personal data, please contact:

Coral Triangle Expeditions
Email: oficinabulgaria@gmail.com
Website: https://coraltriangle.eu